Last updated: 6 November, 2024

We understand that life can be unpredictable and sometimes you may need to cancel or reschedule your appointment. To ensure that we can accommodate all our clients and maintain a smooth scheduling process, we ask that you kindly adhere to the following cancellation policy:

1. Cancellation Notice
   We require a minimum of 24 hours' notice for any cancellations or changes to your appointment. This allows us to offer the time slot to other clients on our waiting list.

2. Late Cancellations
   Cancellations made less than 24 hours before your scheduled appointment will incur a cancellation fee of 50% of the total service cost.

3. No-Shows
   If you do not show up for your appointment and do not notify us in advance, you will be charged a no-show fee of 50% of the total service cost.

4. Late Arrivals
   If you arrive more than 15 minutes late to your appointment, we may not be able to perform the full service, and you may still be charged for the scheduled time. Please call ahead if you know you'll be running late.

5. Rescheduling
   If you need to reschedule your appointment, we encourage you to do so at least 24 hours in advance so that you don’t incur a fee and we will do our best to accommodate your new preferred time. If you re-schedule less than 24 hours before your scheduled appointment, you will be charged a fee of 50% of the total service cost.

6. Exceptions
   We understand that emergencies happen. If you have a valid reason for needing to cancel or reschedule on short notice, please let us know as soon as possible, and we will do our best to work with you on a case-by-case basis.

Thank you for your understanding and for helping us serve you and our other clients better!

Contact

Should you have any questions about this Cancellation Policy, please call (02) 9327 3545 or email us at admin@colehairstudio.com.au.